Shipping and Returns

Shipping Policy

Standard Shipping: We offer standard shipping for all orders. Free shipping is available during promotional periods.
We ship from either Melbourne, Australia, or India, depending on stock availability and stitching requirements, to help minimize delivery times.
Delivery Time: Our typical delivery timeframe is 2-4 weeks. We aim to dispatch orders within 2 business days of receiving your order. Please note, for stitched products, delivery times may vary depending on alteration requirements.
Order Updates: If you have any questions or would like an update on your order, feel free to contact us anytime.
Express Delivery: Need your order sooner? Contact us to discuss express delivery options.
Product Variations: If you have specific shipping requirements or product variations, please get in touch. We’ll do our best to accommodate your needs.
Multiple Shipments: If your order includes multiple items, they may be shipped separately due to availability or location.
Responsibility for Parcels: Once a package is delivered to your address, we are not responsible for any lost or damaged items. We recommend tracking your shipment to ensure safe delivery.
Shipping Delays: Shipping times are estimates and can vary. If there’s a delay or if an item is out of stock, we’ll notify you by email.

Cancellation Policy

We understand that sometimes you may need to cancel your order.

1. Cancelling Orders within 24 Hours

If you change your mind about your order, you can cancel your order within 24 hours of purchase for a full refund. Once the cancellation is processed, you will receive a confirmation email.

However, please note:

Orders that are ready to ship and dispatched within 24 hours cannot be canceled once they have been shipped.

2. Cancel an Order

To cancel your order:

Contact our Customer Service Team via email at support@chellamstores.com.
Provide your order number and reason for cancellation.
Once we process the cancellation, you will receive a confirmation email with the refund details.

3. Cancellations Due to Unforeseen Circumstances

While we aim to process orders quickly, there are situations beyond our control (e.g., stock unavailability, delays with courier services, or unexpected issues with manufacturing). In such cases:

We will inform you promptly via email if your order is delayed or cannot be fulfilled.
Refunds may be issued for unfulfilled orders if stock becomes unavailable, but cancellations due to delays may not always be possible.

4. Incorrect or Incomplete Information

If you realize you've provided incorrect or incomplete details (e.g., shipping address), please contact us immediately. We can accommodate changes to your order, such as address corrections, within 24 hours of the purchase. After this period, changes may not be possible.

5. Refunds After Cancellation

Once your cancellation request is confirmed, we will process your refund according to the following guidelines:

The refund will be issued via the same payment method used at the time of purchase.
Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.

6. Non-Cancellable Orders

Some items cannot be canceled once the order is placed. These include:

Custom-made or personalized products
Orders that have already been dispatched or shipped

Returns and Refunds Policy

At Chellam Stores, we want you to be completely satisfied with your purchase. If you need to return an item, please read through our return policy below.

1. When Can I Return an Item?

You can return an item if:

It’s damaged due to manufacturing defects.
You received the wrong item by mistake.

However, we cannot accept returns if:

You change your mind or simply don’t like the item (e.g., colour, fabric, fit).
You ordered the wrong size.

To process returns for these reasons, the product must be unused, with tags intact. You will also need to return the item at your own cost.

Note: Items purchased in the Sale or Clearance section cannot be returned.

2. How Soon Do I Need to Contact You?

Please reach out to us within 24 hours of receiving your item. If you contact us after this time, we may not be able to process your return.

3. When Are Returns Not Accepted?

We cannot accept returns in the following cases:

Sale/Clearance Items: These are non-returnable.
Late Returns: If we not contacted with 24 hours of receiving the product.
Without Authorization: Please wait for a Return Authorization email from us before sending the item back. We cannot accept returns sent without prior approval.

4. Who Pays for Return Shipping?

You are responsible for the shipping costs when returning an item.

5. What Happens After I Return the Item?

Once we receive your return, we will inspect it. If the item is defective or incorrect, we will offer:

A replacement item, or
A refund, depending on the situation.

6. How to Proceed with Returns?

Please follow these steps to initiate a return:

Contact us within 24 hours of receiving your order.
Wait for a Return Authorization email.
Ship the item back following the instructions provided in the email.