Privacy Policy for Chellam Stores

 

At ChellamStores Australia, we respect your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with us through our website, www.chellamstores.com (the "Site"), or when you access our services. We are dedicated to ensuring that your privacy is respected and that your personal information is protected in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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1. Acceptance of Terms

By using our website and services, you consent to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our services or provide us with any personal information.

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2. What We Collect

We collect a variety of personal information depending on how you interact with our Site. This includes:

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Personal Information You Provide

• Contact Information: Name, email address, phone number, postal address.

• Order Information: Billing and shipping addresses, payment details, order history.

• Account Information: Username, password, security questions.

• Customer Communications: Any information you provide when communicating with us through support or feedback forms.

• Other Information: Any other information you provide to us, including preferences, responses to surveys, and marketing opt-ins.

Information Collected Automatically

• Usage Data: Device information, browser type, operating system, IP address, pages viewed, and duration of visits.

• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track your activities on the Site, enhance your experience, and provide personalized content and advertising.

Information from Third Parties

• We may collect information from third-party sources, including service providers and business partners, to improve our services and enhance your user experience. For example, we may receive information from payment processors or third-party marketing partners.

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3. How We Use Your Personal Information

We use the personal information we collect for a variety of purposes, including:

• Providing Services: To process your orders, manage your account, fulfill product shipments, and handle returns/exchanges.

• Marketing and Communication: To send promotional materials, updates, and relevant offers via email, SMS, or other communication channels. You can opt out of marketing communications at any time.

• Improving Our Services: To analyze user behavior on the Site and enhance your shopping experience.

• Security and Fraud Prevention: To detect and prevent fraudulent or malicious activities on our Site and ensure the security of your information.

• Customer Support: To respond to inquiries, resolve issues, and improve customer satisfaction.

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4. Disclosure of Your Personal Information

We may disclose your personal information to third parties in the following situations:

• Service Providers: To vendors and service providers who assist us with processing orders, providing customer support, payment processing, data analytics, and marketing.

• Legal Compliance: If required by law, such as in response to subpoenas, court orders, or legal inquiries, or to protect our legal rights or those of others.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred, subject to confidentiality agreements.

• Third-Party Advertisers: We may share certain non-personal information with third-party advertising partners, such as Google AdWords, to serve relevant ads.

By providing us with personal information, you consent to the disclosure of such information as outlined in this policy. We ensure that third parties we share your information with comply with similar privacy standards.

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5. Security of Your Personal Information

We are committed to ensuring the security of your personal information. We implement appropriate physical, electronic, and managerial procedures to safeguard and secure your information against unauthorized access, use, disclosure, or loss. However, no method of data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your personal data during transmission.

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6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Site. Cookies are small files that are stored on your device when you visit our Site. They help us remember your preferences and activity, improving the overall functionality of the website.

You can manage cookie settings through your browser, including blocking or deleting cookies. However, please note that disabling cookies may limit your ability to use certain features on our Site.

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7. Third-Party Websites

Our Site may contain links to external websites that are not controlled by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing them with any personal information.

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8. Accessing and Managing Your Information

Under the Privacy Act 1988 (Cth), you have the right to access, correct, or request deletion of your personal information held by us. If you believe any of the information we hold about you is inaccurate, incomplete, or out of date, please contact us, and we will make the necessary corrections.

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9. Complaints

If you have any concerns about how we handle your personal information, please contact us at support@chellamstores.com. We take complaints seriously and will respond promptly to address your concerns. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.

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10. Changes to This Privacy Policy​

Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

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11. International Data Transfers

We may transfer, process, and store your personal information outside of Australia. By using our services, you consent to the transfer of your data to countries outside Australia, which may have different privacy laws than those in your jurisdiction.

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12. Children's Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under the age of 16, we will take steps to delete the information as soon as possible.